Miranda Makes
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Honest Dollar—Product Onboarding

Client: Goldman Sachs, Honest Dollar

Project: Brand and System Update, Product & Onboarding Redesign

Team: Olivia Hayes (Research & PM), Paul Russo (Design Lead), Danni Kirchoff (Designer), Stephanie Ciccone (Illustrator)

Project Brief

Project Brief

Having completed and launched Honest Dollar’s brand refresh and website redesign, the next step was to update the product to use the same design system as the marketing experience and address various pain points in the on boarding process before relaunching in early 2018. We worked alongside design agency Elephant as Honest Dollar began to shift operations from Austin to the NYC-based Goldman Sachs office.

Interface, Style Guide, & System

Interface, Style Guide, & System

We built upon the base guide already established by the recent brand and website updates to ensure consistency within the product, as well as to facilitate hand-off to developers and ensure efficient updates for the future. While the overarching type and color rules had been established, the product on boarding is form-heavy, and needed to accommodate for plenty of glossary terms and legal footnotes.

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Content & Goals

Content & Goals

In addition to applying the new design system, the product update sought to make users feel comfortable and confident as they completed the on boarding process, answering financial questions that can often be daunting and confusing. Stringent legal requirements on the vocabulary and content of questions and answers meant that we needed very clear and accessible explanations and definitions, while maintaining focus and momentum to facilitate completion.

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Results

Results

Our efforts culminated in a coherent, consistent experience from the initial marketing funnel to the product dashboard, and one that is informative and transparent, warm and trustworthy, and encourages users from initial introduction to account maintenance and beyond.

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